New forms for items lost or damaged in delivery

Hi,
There are new forms for items lost or damaged while in delivery. I have placed the new forms in the Form Binder and will print out the directions as well. Please read the following, thanks.
Kathy

Greetings again all,

Attached to this message is the form you can use to initiate a claim for an

item that is lost in transit or damaged in delivery. You can email

completed forms to me, Nora Blake, at the following address:

nblake@masslibsystem.org. If you print the form and fill it out by hand you

can fax the form to: 781-398-1821.

The policy and the process are the same as they were when SEMLS was in

business:

Before making a claim that an item is missing in transit.

1. Contact the borrowing or lending library you were sending or receiving

the item from.

2. Contact the Quincy ILL Center (if they were involved).

3. Make sure shelves have been checked for the item at both your library

and the lending or borrowing library.

Procedure for Items Lost in Transit:

STEP 1: (For any item that has been in transit for 2 weeks)

Double check your shelves or other areas (repair and/or processing.)

Ask requesting library to double-check their facility for item.

Complete the Missing Item Notification Form.

Allow two weeks after submission of this form to see if item returns to your

collection before going on to step 2.

STEP 2:

Allow 2 weeks after submission of the Missing Item Notification Form to see

if the item returns to your collection.

If the item still appears on your In Transit report on the 4th week, a Claim

Form should then be submitted.

If available, please submit a copy of your Missing In Transit Items report

generated by your local automated system.

Procedure For Damaged Items:

Delivery Claim Procedures are for Owning Libraries ONLY.

Please submit the claim form immediately upon noticing damage, clearly

describing the nature of the claim.

Damaged items must be sent to the Massachusetts Library System Waltham

office after your claim is submitted.

The Massachusetts Library System Waltham office is on the Metrowest delivery

route. Use the 'M' slip and address it to: Massachusetts Library System -

Waltham in the "Town/Institution" line.

The Massachusetts Library System will continue to enforce the six month

limit on claims for items lost in transit. We understand that it has taken

us some weeks to make the forms and process available to you. Please

contact me if your item has had an in transit status for close to six

months.

Thank you,

Nora

________________________

Nora Blake

MassCat Manager

Massachusetts Library System

P.O. Box 241

South Deerfield, MA 01373-0241

413-665-9898 x123

866-MASSCAT (627-7228)

Email: nblake@masslibsystem.org

AIM: noraatmls