TRANSIT SLIPS - PLEASE READ

ALL STAFF:  CHANGE IN CIRC PROCEDURE

WHEN CHECKING IN ITEMS -
PLEASE DO NOT PUT ITEMS FOR TRANSIT DIRECTLY INTO TRANSIT BIN/BUCKET.

PRINT TRANSIT SLIPS FOR ALL MATERIALS
PUT ON THE SORTING CART TO BE DOUBLE-CHECKED.

REMOVE TRANSIT SLIP (UNLESS BARCODE IS NOT PRESENT ON FRONT OF ITEM) AND PUT IN TRANSIT BIN/BUCKET.

QUESTIONS?  SEE JULIE, JESS OR CINDY

THANKS FOR YOUR ASSISTANCE!

BORROWING EQUIPMENT PROCEDURES - INCLUDING CHROMEBOOK

EQUIPMENT USE OR BORROWING - PROCEDURE

Part I – DVD Player, Test Books (Items that can leave the library)

1.      Patron must be 18 years of age (as deposit is required)

2.      Patron MUST have a CLAMS card (temporary or permanent).

3.      Have patron fill out Borrowing Agreement (Pink form) – top section

4.      Collect $20 (CASH ONLY) – paperclip to corresponding pink form.

5.      Explain to patron:  All items must be returned with any accessories (power cords, PC/USB cords, headphones, etc). AND in same condition as when borrowed in order for deposit to be returned.

6.      Check out item (barcode) to patron card.

7.      Photo copy this signed agreement and give them a copy

8.      Put filled out borrowing agreement in GREEN WINDOW ENVELOPE in drawer

Patrons returning equipment:

1.      Examine to ensure equipment has all parts and is not damaged.

2.      Check in item to patron.

3.      Pull agreement and $20.  MAKE SURE THEY SIGN AND DATE ON THE BOTTOM OF APPLICATION THAT THEY RECEIVED THEIR DEPOSIT!  Put your initials and the date you gave them their $20.

4.      PUT expired agreement in JULIE’s INBOX.

Part II – IN LIBRARY USE equipment – Chromebooks, Ipad, Kindle Fire

1.      Patron MUST have CLAMS card (temporary or permanent)

2.      Patron MUST also have photo ID (Drivers lic, student ID) – or car keys for collateral

3.      Patron must have approval of guardian if under the age of 18 (guardian fills out form)

4.      Have patron fill out Borrowing Agreement (Pink form) – section: “In Library Use”

5.      Take actual license/photo ID or keys from patron.

6.      Explain that you will retain them until device is returned to us undamaged.

7.      Explain that they are NOT to remove device from the library building.

8.      Ask patron if they would like a photocopy of the agreement.

9.      When patron returns with device, return keys/license to patron.

10. KEEP THE ORIGINAL IN 3 RING BINDER.  PATRON CAN REUSE FORM FOR EACH CALENDAR YEAR, BUT NEEDS TO LEAVE LICENSE/KEYS EACH TIME.

***** ANY QUESTIONS, PLEASE SEE JULIE, CINDY OR JESSICA ******

NON-RESIDENT (OUT OF STATE) LIBRARY CARD - PROCEDURE

PROCEDURE FOR NON-RESIDENT (OUT OF STATE) LIBRARY CARDS

All non-resident cards will require an initial, refundable, cash deposit of $20.

(We cannot accept checks)

Patron MUST be at least 18 years old to apply.

1.      Have patron fill out NON-RESIDENT LIBRARY APPLICATION (yellow) FORM

2.      Take a copy of patron’s license/photo ID.

3.      Create a new Card in the System:

a.      If patron wants a temporary card:  make the expiration date October 31^st of this year. 

b.     Creat POP-up message that says “TEMPORARY NON-RESIDENT CARD” – with your date and initials (DPL/jr 6/30/2015)

c.     Explain to patron:

                                                              i.      Please remember to return your temporary card in person to this library to receive back your deposit before the end of your vacation/visit.

                                                            ii.      If you fail to pick up your deposit in person, we will make your card usable for our online services (Mango, Freegal, etc) for one year (at which time they can apply for renewal)

                                                          iii.      We will not mail out any deposits or refund them after October 31^st of this year.

Patrons returning card: (Person who made initial deposit -MUST RETURN CARD IN PERSON)

1.      Scan temporary card for outstanding items.  ALL items must be returned before we can refund deposit.

2.      Pull application and $20.  MAKE SURE THEY SIGN AND DATE ON THE BOTTOM OF APPLICATION THAT THEY RECEIVED THEIR DEPOSIT!  Put your initials and the date you gave them their $20.

3.      Delete patron record, return temporary card to drawer for re-use.

4.      PUT expired application in JULIE’s INBOX.

OCTOBER 31^ST – ANY APPLICATIONS AND DEPOSITS NOT REFUNDED GO TO JULIE TO PROCESS.

THANK YOU~!

LOST AND FOUND - Summer 2012 Reminder

SUMMER 2012 REMINDER

PLEASE put a note with the date found on all lost and found items, and put all items in the lost and found drawer (clothing and coats and anything too big for the drawer should go in the bin next to Kathy's chair for a few days, and then out into the hallway of the emergency exit on the coat rack).

Our "policy" is that we will hold things for ONE MONTH, and then it is fair game. So please put a note on all items, so that we are not holding on to stuff indefinitely. Also, from time to time, check the drawer and get rid of stuff that has been in there too long.

NOTE: I threw out most everything that was in the drawer, except for keys. Many things did have a note on them (thanks!) but many things did not. Everything with a note was months and months old, (and some dated back to 2010!!) so out it went. Clothes went out in the front hallway.

Thanks!!
Jessica

Hold Shelf and Patrons

NEW POLICY

We have a couple of patrons that make themselves at home at the hold shelf, and today that caused a bit of a problem, so as of now, patrons are no longer permitted to remove things (or be at) the hold shelf.

Some libraries have a self-serve hold shelf system - we are not one of them. Besides privacy concerns, we have enough to do to keep things on the shelf in order, etc etc etc without patrons messing around back there. In fact, patrons do not belong behind the circ desk area for any reason.

I know that this may cause some tension with patrons who feel as though they have special privileges - if you encounter any issues enforcing this policy, please come get me and I will enforce it.

Questions, please let me know.

Thanks!

Seems this is becoming a regular event....

Lately we've had a lot of people who can't use their own cards ask if they can either use their child's card to take out items, or get a card for their child (for this purpose), and the answer is NO. Naturally, this doesn't make people happy.

Below is the Overdue Policy. It is printed out and available for handout at the circ desk. If someone gives you a hard time, please have them deal with me.

Thanks!

Overdue Fine Limits

If you have more than $25 in fines and/or item

replacement costs on your card, you will not be allowed to borrow any additional materials until fines/fees have been addressed and the total drops below $25.

Replacement fees will be waived if the item(s) is

returned in good condition, and only the overdue fine will be charged. Overdue fines can be paid over time.

Common Question:

Can I take out materials on my child’s card if my card is blocked because of fines/fees?

Answer:

No. Children under 13 require a parent’s signature to get a library card, as they are not old enough to assume true responsibility for the use of a card. As the parent, you are responsible for your child’s card usage, and any fines/fees they might incur. If you have not been able to keep your own card in good standing, you cannot use your child’s card as a back-up.

If you have any questions about fines, fees, blocked cards, and how to resolves these issues, please ask to speak with the Director.

The End of Unique Patron IDs

While we have not been using Unique Patron Identifiers for some time now, here is the official word from CLAMS:

Dear All,
The CLAMS Board of Directors and Membership has agreed to adopt the
following policy:

CLAMS will not retain unique government-issued numeric IDs in public library
patron records in Millennium.

This is in response to new regulations from the Commonwealth of
Massachusetts regarding retention of personal information.

Library staff should still follow local policy regarding verification of
identity and address when registering patrons. The only change we are
making is that ID numbers from such things as driver's licenses, passports,
etc. will not be kept in the patron's record in Millennium.

This does not affect the college ID numbers in CCCC patron records, which
are not covered under the regulations.

The CLAMS office staff will be removing the numbers from the Unique ID field
in existing public library patron records over the next few weeks. Please
inform all library staff who input patron records that they should no longer
be entering any part of an ID number from a government-issued document in
the patron record in Millennium at public libraries.

I will post this, but please make any of the volunteers who process new cards aware of the policy.

Thanks!

Cash Control Policies

The Town Treasurer/Collector's office has issued a Cash Control Policies and Procedures manual, and it is required that all town employees read the policy and sign-off. The policy will be circulated (look on the circ desk for it), and the sign-off sheet is in your box. Please check off your name on the policy itself after you have read it, and pass the policy to someone who has NOT read it. Put your signed sign-off sheet in my mailbox.

Most of this pertains mostly to department heads and departments that handle a lot more cash than we do, but please note the section on accepting checks:

• CHECKS SHOULD BE MADE TO THE TOWN OF DENNIS - LIBRARY, and NOT Dennis Public Library. I know this is going to take getting used to. It's not the end of the world if someone makes a check out to DPL, but we need to get in the habit of doing it this way.
• It is helpful if a note is made in the memo field (fine, book replacement, donation, etc.)
• Starter checks ARE NOT ACCEPTED without my sign-off
• Checks must have address and phone number on them
• Checks must be presented with driver's license or other ID
• Person accepting the check should initial the front of the check

If you have any questions, please see me. Thanks!

Naughty Naughty

Seems we've been having some trouble with a group of middle school boys, the latest episode being Tuesday night with general rowdiness and possible theft of DVDs.

I've been asked to clarify how such situations are to be handled (especially when I am not here to go out and scare them to death with my Queen Latifah impersonation).

Level 1 - General Rowdiness, Horseplay, Loudness, and/or Bothering Other Patrons
They get one clear warning: You need to stop doing X and behave. If I have to talk to you again, you will be asked to leave the library.
If you do have to talk to them again, then they should be asked to leave immediately. If they ask for how long, it's "until tomorrow."

Level 2 - Fighting, Hateful Name Calling, Yelling
They should be asked to leave IMMEDIATELY, and they cannot return until the next day.

Level 3 - Theft, Vandalism, Sexual Harassment, Assault
They should be asked to leave IMMEDIATELY, and they cannot return UNTIL A PARENT MEETS WITH THE DIRECTOR. If theft or vandalism is actually witnessed, you may use your judgement - you can throw the kid out, or you can "be quiet" about it and call the police so that they can handle it. If a patron complains about being sexually harassed or assaulted, the police should be called IMMEDIATELY.

Three Strike Rule
If a child/teen is asked to leave three times - for any reason - they will not be able to return until a parent meets with the director.

General
If I am in the building, then I should be alerted to the problem, and I will deal with the kids. If I am not here, then the staff member who feels most comfortable and able to enforce the rules should deal with the matter. Volunteers and temporary staff should not be enforcing policy.

As always, you can call me at any time, and if the police have to be called, I would appreciate a call at home as well.