Resetting the Network now Easy-Peasy!

The process for re-setting the network(s) has been made much easier!

On the wall next to the rack where all the components live, you will see THREE surge protectors. Each one is labeled. If the problem is with the public computers, simply shut off the PUBLIC NETWORK surge protector, wait 30 seconds, and then switch it back on. Same for CLAMS NETWORK. If the internet is down on ALL of the computers, reset the ENTIRE NETWORK surge protector.

Remember, you may need to re-start the computers if they don't just automatically pick up the internet again.

If resetting the network doesn't seem to resolve either an internet or Millennium issue, then the problem could be with either Atrion or Comcast. If I am here, let me know (after you have tried resetting the network). If I am not here, have Cindy, Sue, or Kathy call John at CLAMS (508-790-4399   x21  or 774-810-9420 after hours).

Everyone should have a basic understanding of the computer and AV closet and the equipment in it - if you don't please come see me for a "tour."

ALSO, please re-read the post below on wireless issues to refresh your memory - it's sure to come up several times over the summer!
http://dplnotes.blogspot.com/2010/05/wireless-issues.html

Thanks!

Wireless Issues

If a patron is unable to connect to the wireless - and there are other people currently successfully connected to the wireless -  the problem is almost always because either the patron does not know how to use their computer, or the computer uses a configuration that is not compatible with our network.

In other words - unless NO ONE can connect to the wireless AND/OR the public access computers are down, the problem is either the user or their computer. IF no one else can connect to the wireless, and/or the public access computers are not connecting to the internet, then please re-set the connection in the closet and see if this solves the issues. If not, then the problem is with Comcast, and they will need to be contacted (I will handle that - if I am unavailable, then post signs saying internet is unavailable).

I will provide reference and circulation with a sheet on our wireless policies, troubleshooting problems, and how to print on the wireless network. PLEASE NOTE! OUR POLICY IS THAT WE CANNOT PROVIDE HANDS-ON ASSISTANCE WITH PATRON LAPTOP PROBLEMS OF ANY KIND, INCLUDING WIRELESS! If one of us were to do something to screw up or break a patron's laptop, the Town is LIABLE. So, if a patron is having laptop trouble, you can give them the sheet on wireless, but the answer is "I'm sorry, but I can't troubleshoot your laptop for liability reasons." Period.

Also note - GENERALLY, these issues can and should be handled by reference or myself (in that order), but it would be good for everyone to have at least a basic familiarity with resetting the networks (both public and CLAMS) in the closet. Please see me for a quick rundown if you have no idea what lives in the network closet.

Questions, please see me.

Thanks!

Office Workstation Computers

The two computers near the book drop are now operational! They are for "office work" only, and are not to be used for the internet. Technically, they are on our network (so that they can print to the public printer), but the browser (Internet Explorer) has been disabled - so patrons should not have any way to browse the internet. However, some people are clever - if anyone is caught using those computers for internet, they will be asked to leave the library (come get me if this happens).

There is a sheet of "rules" and info on the computers as well as the circ desk and the reference desk.

The computers have OPEN OFFICE loaded on them, not Microsoft Office. There are basic instructions near the computer, and people can ask reference or myself for help.