Hi,
One of the things we talked about at pub serve this past month was leaving messages on a patrons card. Messages are used in the note field to pass on information to the patron or maybe signify a problem going on with the card. Once the message is read to the patron it can be and should be deleted most of the time. When you are deleting include the word MESSAGE. Your initials should always be put after the message if you leave one.
If a patron does not want to get an email as a notification the pop up message Don't Email doesn't help at all. When we print out the slips these messages are not included in the information. The best way to go about this is just to delete the email.
Let me know if you have questions.
Kathy
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