Problem item reported by patron and item not in hand

If a patron calls regarding a problem with an item borrowed from another library, such as a missing disc, disc not working properly, or damaged book, etc., please ask them to attach a note to the item explaining the problem and IDEALLY to return it to the person the DPL staff member they spoke with on the phone. Also, as a staff person, once you learn about the issue, please attempt to call the previous patron and ask them about the missing disc, etc. Report the problem and your attempts to rectify the problem to the owning library, and let them know that our patron has the item currently checked out. Please ask the lending library how they would like you to proceed.

Thank you,
Cindy