Hi,
If a patron has a fine on their account for a lost or damaged item they need to work with the owning library if they wish to do anything but pay for it. We can accept the total amount charged for an item but then we need to forward that money to the library along with the patron information. The patron needs to make contact with the library (or we can do it for them) to verify the library policies for a lost or damaged items if they want to replace the item. Libraries have different replacement policies and in some instances they may just forgive the fine.
Thanks,
Kathy