Once again in so many months, we are
receiving criticism from other libraries regarding items leaving this
library with missing parts, i.e. missing audiobook CDs, CDs, and
DVDs. Libraries are actually telling patrons that we at DPL should
have caught the error, and they are correct.
There is no reason for us to suffer
this black mark when the solution is a simple one: media items must
not leave this library (or go back onto our own shelves) without
being opened, checked, and counted. It is far easier to retrieve
missing pieces when the items have just been returned as to deal with
issues later. It also eliminates the confusion of possible theft if
the items make it back onto the shelves and then are found empty. If
you believe that you are too busy at any given moment with a line of
patrons, please put the items aside and check them once the line has
dispersed. Along with this procedure for media items, please continue
to double check items to be re-shelved on the cart at the Circulation
Desk, which may catch materials belonging to other libraries.
If the problem of missing parts
continues, the check-in process will have to change accordingly,
meaning more work for everyone. From this point on, anyone who does
not follow the instituted protocol may face disciplinary action. This
blog posting will also be printed out and posted at the Circulation
Desk for everyone to initial.
Thank you in advance for everyone's
help with this matter.
Cindy
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