Circulation Update

Hi,

There seems to be a problem with people not being called to come pick up their holds. Jessica asked that we put our initials at the top of the slips once we have made the call. I check the hold shelf regularly and will watch for T's without initials. This way we can be sure they are getting a call. 

Also, any note or message you put on a patron's card must be signed and dated. This is a clams policy not a DPL policy. If you don't want to sign it, don't write it.  Any message we put on a card can be seen by anyone who is in clams. They should always be professional and we really try to put our best foot forward. I have a couple of examples I would like to share.

If a patron places a hold on an item and then asks you to call them instead of emailing them you must go in and delete the email from the email field. Do not put a pop up message saying "call for all holds". This message only comes up when you scan a partons card. It will not print out on the slips we place in the books. Jessica has asked that we copy that email into a note field so we do not lose it completely.

The second is a card we found at circulation. It was is the new cards pile. When Julia was creating a new card she scanned this card in and it brought up a patron record. There was an unsigned pop up message on the card saying, "Patron needs new card!!!" I am trying to figure out what happened here. If the person had signed the message I could help them directly. A Dennis library card was given to this patron. The patrons original card was from Chatham and none of the qualifiers had been changed. Most importantly, the patron should have been given a new card right then if they were still in the library and called if they were gone. There should have been follow through on our part. If you ever don't know what to do ask or leave a detailed signed note. 

A lot of items are getting on to the shelves that are still checked out to patrons or belong on the hold shelf or are in transit back to another library. Its been over the past few months not weeks. Please watch your screen and be sure the item on the screen actually matches the item you have in your hand. The scanner will sadly beep even if it is not reading the barcode. We are constantly changing work places. If you aren't sure about an item scan it to be on the safe side. 

 

Everyone is working so hard and we are really busy! Jeremy, you are new on the learning curve and asking great questions!! Happy Summer,

Kathy